Shipping Policy

Last Updated: June 25, 2026

We want your order to reach you as quickly and smoothly as possible. Here's what to expect.

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Processing Time
Orders are typically processed within 2–5 business days before shipping. During high-demand periods (sales, new launches), processing may take slightly longer — we'll let you know if there's a significant delay.

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Shipping Time
Once shipped, delivery times vary depending on your location and the item ordered:

• UK orders: typically 3–7 business days

• International orders: typically 7–20 business days, depending on destination and customs processing

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Because some items ship directly from different supplier warehouses, products ordered together may arrive in separate packages and at different times. This is normal and doesn't mean anything is missing from your order.

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Shipping Costs
Shipping costs are calculated at checkout based on your order and delivery location.

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Order Tracking
You'll receive a confirmation email with tracking information as soon as your order ships. If you don't receive tracking within a few days of your confirmed shipping date, contact us and we'll look into it.

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Customs, Duties & Taxes (International Orders)
Orders shipped outside the UK may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We recommend checking with your local customs office if you're unsure what to expect.

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Delays
While we work with reliable suppliers, delays can occasionally happen due to customs, weather, or carrier issues beyond our control. We appreciate your patience and will help track down any order that seems unusually delayed.

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Questions about your order?
Contact us at support@phantomtechstore.com with your order number and we'll help right away.